Web tracking technologies in the following categories are used on our website. You may opt out of certain trackers as described below.

Necessary

These trackers are necessary for the website to function properly. They are usually set in response to actions made by you which amount to a request for services. You can set your browser to block or alert you about these trackers, but some parts of the site may no longer function.

Advertising

These trackers allow us to optimize advertising. They may be set on our site through advertising providers, which may use those trackers to build a profile of your interests and show you relevant ads on other sites and social media. You may opt out of these trackers.

Performance

These trackers allow us to monitor site visits and traffic sources so that we can measure, analyze, and improve the performance of our site. You may opt out of these trackers.

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Terms of Use - AI Tool Addendum

This AI Tool Addendum (“Addendum”) governs the use of artificial intelligence (“AI”)-enabled tools on Mindbloom’s website, mobile application, and services, as well as in the provision of services by Mindbloom’s Affiliated Medical Groups (the “AI Tools”). The terms of this Addendum are in addition to Mindbloom’s Terms of Use which govern your use of Mindbloom’s website (“Site”), mobile application (“App”), and services (“Service”). Together, Mindbloom’s Terms of Use and this Addendum constitute a binding agreement between you (“you” or “user”) and Mindbloom, Inc. (“Mindbloom,” “us,” “we,” or “our”). 

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By accessing or using the AI Tools, you acknowledge and agree to these terms and Mindbloom’s Privacy Policy. Mindbloom strives to provide accurate information through its AI Tools; however, we cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. Mindbloom is not liable for any damages or losses incurred as a result of responses or information provided through the AI Tools.

Tools

Mindbloom may provide the following AI Tools on the Site, App, and/or Services:

  • Intercom Fin AI-Powered Chatbot: This is a natural language chatbot on our website that is used to address customer support inquiries.
  • BloomBuddy: This is a set of features in the mobile app that provides suggestions and summaries to aid users in session preparation and integration.
  • Fireflies.ai: This is an AI tool used to transcribe video meetings for purposes of creating notes and quality assurance.
  • Zoom: This includes an AI tool to transcribe and analyze recorded video meetings for purposes of clinical documentation, quality assurance, and protocol compliance. 
  • Upheal: This is an AI tool for clinical documentation. 
  • OpenAI: This is integrated into our BloomBuddy tool for transcription and clinical documentation.

Disclaimer

Mindbloom provides non-clinical administrative and operational services to independent medical practices (the Medical Groups). Mindbloom is not a medical practice itself, has no ownership interest in the Medical Groups, does not have control over the clinical decision-making of the Medical Groups, and is not responsible for the quality of care provided by the Medical Groups. The professional medical services provided by the Medical Groups and the non-clinical Site and App services provided by Mindbloom are collectively referred to in this Terms of Use as the “Service.”

Marketing

The use of our Large Language Model (LLM)-based AI tools, including their interactions, information, and responses, is subject to inherent limitations and risks associated with AI-generated content. Despite the AI Tools’ abilities to generate confident and coherent responses, they may produce incorrect or misleading information, commonly referred to as “hallucinations.” These inaccuracies can arise from the probabilistic nature of language models which, while designed to be generative and creative, do not guarantee factual correctness or reliability.

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You should not rely on the AI Tools for making decisions, particularly in critical areas that require expert knowledge or precise accuracy. It is essential to consult with qualified professionals or verify information through reliable sources when making significant decisions based on AI Tool interactions. The AI Tools do not provide medical advice, and you should never rely on the AI Tools for medical decisions. Mindbloom does not assume responsibility for any actions taken or not taken based on an AI Tool’s responses, and you agree to hold Mindbloom harmless from any claims or damages arising from use of the AI Tools.

Data Storage Consent

By using an AI Tool, you consent to the storage and usage of your interactions with the AI Tool for the purposes mentioned in this Addendum and the Privacy Policy, including without limitation to provide responses to your inquiries and inputs, to improve the Tool's future output calculations (commonly referred to as “fine-tuning”), and to improve our services.

Data Privacy and Security

Mindbloom prioritizes the privacy and security of user data but acknowledges the challenges inherent in ensuring absolute data protection, particularly for personal and health-related information shared with the AI Tools. You should exercise caution and refrain from providing personally identifiable health information during interactions with the AI Tools. It is important for users to recognize the potential risks involved in transmitting data online, including the possibility of unintentional disclosure of information to third parties by the AI Tools. Please refer to our Privacy Policy for more information about our data privacy and security practices.

Use of AI Tools

The Intercom Fin AI-Powered Chatbot is designed to provide users of our Site with assistance regarding customer support inquiries. BloomBuddy is a set of features in our App that is designed to provide suggestions and summaries to help users in session preparation and integration. These tools are designed to provide informational support related to health and wellness, including general guidance on the services provided by Mindbloom. They are not substitutes for medical advice, diagnosis, or treatment. For questions about treatment, consult with your clinician.

AI Tool Limitations

The AI Tools rely on programmed algorithms and cannot replicate the nuanced understanding or empathy of a human healthcare provider. Users acknowledge that the AI Tools will not comprehend health conditions or personal circumstances, and should use the AI Tools as supplementary information and support resources only.

Ethical Use and Professional Relationships

The AI Tools are developed with ethical considerations to support the relationship between users and their healthcare providers. Mindbloom encourages users to maintain open communication with their healthcare professionals and use the AI Tools as adjunct tools.

User Responsibilities

You are responsible for the accuracy of the information you provide to the AI Tools, and for the interpretation and use of the information provided by the AI Tools. You agree not to rely solely on the AI Tools for making any health-related decision

Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotional activities (collectively, "Promotions") made available through the Service may be governed by rules that are separate from or in addition to these Terms. If you participate in any Promotions, please review the applicable terms and rules of such Promotions as well as our Privacy Policy. If the terms or rules for a Promotion are inconsistent or conflict with these Terms of Use, the conflicting Promotion terms or rules will control.

Changes to AI Tool Addendum

Mindbloom reserves the right to modify these terms at any time. Continued use of the AI Tools after such changes constitutes acceptance of the new terms.

Termination

This Agreement is effective until terminated by either you or Mindbloom. You may terminate your use of the AI Tools at any time. Mindbloom reserves the right to terminate access to the AI Tools for users who violate these terms or Mindbloom’s Terms of Use.

Relationship to Terms of Use

The terms in this Addendum are in addition to Mindbloom’s Terms of Use – including with respect to dispute resolution (including arbitration provision and class-action waiver) – and are incorporated fully therein.

Contact Information

If you have any questions or concerns about our AI Tools, data recording practices, or these terms, please contact us at support@mindbloom.com.